Privacy Policy for SMS TCR Registration

Effective Date: November 22, 2024

Silver Spring Home Caregivers LLC (" we," " us," or " our") is resolutely committed to upholding the privacy and security of personal data entrusted to us. This Privacy Policy has been meticulously crafted to comply with prevailing statutory and regulatory frameworks, including but not limited to:

1. Illinois Personal Information Protection Act (PIPA): Governing the secure handling, retention, and disclosure of personal information in accordance with 815 ILCS 530/1 et seq..
2. Telephone Consumer Protection Act (TCPA): Establishing explicit requirements for obtaining prior express consent for SMS communications under 47 U.S.C. § 227 and corresponding FCC regulations.
3. Controlling the Assault of Non-Solicited Pornography and Marketing Act (CAN-SPAM Act): Regulating commercial electronic messaging under 15 U.S.C. §§ 7701–7713 to ensure transparency and consumer protection.
4. General Data Protection Regulation (GDPR): Applicable to data subjects within the European Economic Area, mandating lawful, fair, and transparent processing of personal data under Regulation (EU) 2016/679.

This Privacy Policy establishes a robust legal framework to govern the collection, processing, storage, and disclosure of personal data, particularly as it relates to SMS communications.

1. Scope of Policy

This Privacy Policy governs all activities related to the collection, processing, storage, and disclosure of personal data by Silver Spring Home Caregivers LLC(“we,” “us,” or “our”), in compliance with relevant statutory and regulatory obligations. The provisions of this policy apply to all operations involving personal data, including data collection, use, and sharing practices, ensuring full transparency and adherence to applicable privacy laws.

1.1 Data Collection Mechanisms

The collection of personal data occurs through various digital, physical, and electronic platforms, including, but not limited to, the following:

• Official Website:
  The primary collection point for personal data is the official website: https://www.silverspringhomecaregiversllc.com/ , which includes all associated web-based interfaces such as online forms, intake mechanisms, cookies, pop-ups, and other tools designed to collect user information.
  This includes data collected through browsing, registration, or interaction with various services provided on the website.
• Social Media and Third-Party Platforms:
  Personal data may also be collected through social media platforms or third-party services where users voluntarily interact with us or submit inquiries.
• Direct Communications:
  Personal data is collected through direct channels, including phone calls, emails, or in-person communications with users seeking our services.

This ensures that all personal data is collected and processed in accordance with the provisions of relevant data protection laws, including the Illinois Personal Information Protection Act (PIPA), TCPA, and GDPR where applicable.

1.2 Purpose of SMS Communications

The personal data collected is used strictly for SMS communications and will be utilized for the following purposes:

• Promotional Activities:
  Personal data may be used to send marketing messages, special offers, and event announcements to recipients who have voluntarily provided explicit consent in compliance with 47 U.S.C. § 227(b) of the Telephone Consumer Protection Act (TCPA). This includes text messages that offer promotions or solicitations.
• Service Notifications and Updates:
  We may use personal data to send notifications regarding service changes, updates to existing agreements, and other related announcements. These messages are necessary for operational efficiency and compliance with applicable legal requirements.
• Appointment Reminders:
  Personal data will be used to send time-sensitive reminders for scheduled appointments, services, or other related activities, in accordance with the transactional communication exemptions under TCPA § 64.1200(a)(3). These communications are not considered promotional and are essential for fulfilling service commitments.
• Transactional Messages:
  SMS communications may also be used for the fulfillment of contractual obligations or service commitments. These communications are non-promotional in nature and fall within the scope of legal permissibility, including confirmations, updates, and other necessary service-related notifications.

1.3 Compliance with Legal and Regulatory Frameworks

This Privacy Policy ensures the comprehensive alignment of Silver Spring Home Caregivers LLC with the following legal and regulatory frameworks:

• Federal Statutory Compliance:
• Full adherence to the Telephone Consumer Protection Act (TCPA), which sets out specific provisions governing the lawful use of SMS communications, including obtaining proper consent from recipients.
• Compliance with the Controlling the Assault of Non-Solicited Pornography and Marketing Act (CAN-SPAM Act), which regulates commercial electronic communications and requires clear opt-in and opt-out mechanisms for recipients.
• State-Specific Regulatory Standards:
• Full compliance with the Illinois Personal Information Protection Act (PIPA) under 815 ILCS 530, which establishes stringent guidelines regarding the secure collection, retention, and disclosure of personal information. This ensures that personal data is handled responsibly and securely.
• International Data Protection Norms:
• Compliance with the General Data Protection Regulation (GDPR) for personal data belonging to individuals located within the European Economic Area (EEA). This includes obligations to process personal data lawfully, fairly, and transparently, as outlined in GDPR Article 5.

This Privacy Policy establishes a robust framework to ensure the lawful processing, secure handling, and proper use of personal data while preserving the rights and privacy of data subjects. Through compliance with these legal standards, we ensure that personal information like  Phone numbers collected with SMS consent, will not be sold, rented, or shared with third parties or affiliates for marketing purposes under any circumstances.

2. Definitions

For the purposes of this Privacy Policy, the following terms shall have the meanings ascribed to them:

1. Personal Data: Any information that directly or indirectly identifies or relates to an individual, including but not limited to name, phone number, email address, IP address, geolocation data, or device identifiers.
2. Consent: Explicit, informed, and documented agreement to process personal data, as required under 47 CFR § 64.1200(a) and GDPR Article 7, which must be freely given, specific, and revocable at any time.
3. Data Controller: Silver Spring Home Caregivers LLC, as the entity determining the purposes and means of processing personal data, in compliance with GDPR Article 4(7).
4. Data Processor: Any third-party entity or service provider engaged by the Data Controller to process personal data on its behalf under a legally binding data processing agreement, as stipulated in GDPR Article 28.
5. Transactional Communication: Non-promotional SMS messages necessary for service confirmations, appointment scheduling, updates, or other operational purposes, authorized under TCPA § 64.1200(d).
6. Data Subject: The individual to whom the personal data relates, including website users, customers, and individuals who consent to receive SMS communications, as defined in GDPR Article 4(1).
7. Processing: Any operation or set of operations performed on personal data, whether automated or manual, such as collection, storage, retrieval, use, disclosure, or deletion, as per GDPR Article 4(2).
8. Pseudonymization: The processing of personal data in a manner that renders it non-attributable to a specific individual without the use of additional information, which is separately stored and secured, pursuant to GDPR Article 4(5).
9. Third Party: Any natural or legal person, public authority, agency, or body other than the Data Subject, Data Controller, or Data Processor, who may lawfully receive or process personal data in accordance with GDPR Article 4(10).
10. Legal Basis for Processing: The specific justification under applicable laws, such as GDPR Article 6 or TCPA § 64.1200(a), that permits the Data Controller to collect, process, and store personal data.
11. Profiling: Any form of automated processing of personal data intended to evaluate specific aspects of an individual, such as behavior, preferences, or interests, as defined in GDPR Article 4(4).
12. Data Minimization: A core data protection principle under GDPR Article 5(1)(c) requiring the Data Controller to limit the collection of personal data to what is strictly necessary for the intended purpose.
13. Data Breach: A security incident resulting in unauthorized access, disclosure, alteration, or destruction of personal data, triggering notification obligations under 815 ILCS 530/10 and GDPR Article 33.
14. Retention Period: The length of time personal data is stored by the Data Controller in compliance with legal or operational requirements, as dictated by GDPR Article 5(1)(e) and state-specific regulations like 815 ILCS 530/30.
15. Opt-In: The action of providing explicit, affirmative consent to receive SMS communications, in compliance with 47 CFR § 64.1200(c) and TCPA § 227(b).
16. Opt-Out: The mechanism by which a Data Subject can revoke consent or unsubscribe from SMS communications, in accordance with TCPA § 64.1200(d) and CAN-SPAM guidelines.
17. GDPR: The General Data Protection Regulation (Regulation (EU) 2016/679), a legal framework governing the processing of personal data within the European Union and for individuals located in the European Economic Area (EEA).
18. Cookies: Small text files stored on a user's device by a website to enhance functionality, track behavior, or store preferences, governed by the ePrivacy Directive (2002/58/EC) and, where applicable, GDPR.
19. Data Portability: The right of the Data Subject to receive their personal data in a structured, commonly used, and machine-readable format, and to transfer it to another Data Controller, as provided under GDPR Article 20.
20. Supervisory Authority: An independent public authority established under GDPR Article 51 responsible for monitoring the application of data protection laws and handling complaints from Data Subjects.
21. Sensitive Personal Data: A special category of personal data requiring heightened protection, including information related to racial or ethnic origin, health, biometric identifiers, or political opinions, as defined in GDPR Article 9(1).
22. Direct Marketing: The practice of sending promotional messages directly to individuals, governed by explicit consent requirements under TCPA § 227(b) and GDPR Article 21.

3. Information We Collect

Silver Spring Home Caregivers LLC collects and processes personal data to fulfill operational, marketing, and compliance requirements, ensuring adherence to applicable statutory and regulatory standards. The categories of personal data collected include but are not limited to the following:

3.1 Personal Information

We may collect identifiable information directly provided by individuals during registration, service inquiries, or interactions with our website, including:

• Contact Details: Full name, phone number, email address, and mailing address, collected for service-related communications, marketing purposes, and operational needs.
• Consent Records: Detailed evidence of explicit opt-in consent for SMS communications, including timestamps, IP addresses, and the method and origin of consent, retained in compliance with 47 U.S.C. § 227 and GDPR Article 7(1).

3.2 Usage Data

Usage data is collected to monitor website performance, enhance user experience, and ensure secure access, including:

• Website Analytics: Information such as IP addresses, device identifiers, browser types, pages visited, session durations, and interaction patterns, collected in alignment with GDPR Recital 30 and ePrivacy Directive (2002/58/EC).
• Cookies and Tracking: Data gathered via cookies, tracking pixels, and similar technologies for session management, personalization, and targeted advertising. Users may manage cookie preferences as outlined in our Cookie Policy.

3.3 Transactional Data

We collect data directly related to transactional SMS communications to maintain operational efficiency and fulfill regulatory requirements, including:

• Communication Logs: Metadata, timestamps, delivery confirmations, and response statuses for SMS messages, retained as per 815 ILCS 530/30 and TCPA § 64.1200(d).

4. Legal Basis for Data Processing

The collection and processing of personal data by Silver Spring Home Caregivers LLC are justified under the following legal bases, as required by applicable U.S. federal law, Illinois state law, and international regulations:

4.1 Consent

Processing is based on explicit, informed, and unambiguous consent provided by the data subject prior to initiating any SMS communications for promotional purposes. Consent is documented and maintained in compliance with:

• 47 U.S.C. § 227: Requiring prior express written consent for marketing communications.
• GDPR Article 6(1)(a): Mandating that processing activities based on consent are freely given, specific, informed, and revocable.

4.2 Legitimate Interests

Data processing is necessary to support the legitimate interests of Silver Spring Home Caregivers LLC in providing essential services, maintaining business operations, and ensuring user satisfaction. Legitimate interests include:

• Appointment Reminders: Sending SMS notifications for scheduled services, permitted under TCPA § 64.1200(a)(3) as transactional communications.
• Fraud Prevention: Protecting against unauthorized access or malicious activity in compliance with GDPR Recital 47.
• User Engagement: Enhancing website usability and tailoring communications to user preferences, in accordance with GDPR Article 6(1)(f).

4.3 Legal Compliance

The processing of personal data is required to comply with statutory and regulatory obligations, including but not limited to:

• TCPA § 64.1200: Governing the use of SMS communications and establishing opt-in and opt-out requirements.
• Illinois Personal Information Protection Act (PIPA): Imposing obligations to securely collect, store, and disclose personal data as per 815 ILCS 530/1 et seq..
• GDPR Article 6(1)(c): Mandating data processing to comply with applicable legal obligations.

5. Purpose of Data Collection and Use

Silver Spring Home Caregivers LLC collects and processes personal data for the following specific and lawful purposes, in accordance with applicable statutory and regulatory requirements:

5.1 Marketing Communications

Personal data is utilized to deliver SMS communications containing promotional content, special offers, discounts, and other marketing materials. Such communications are disseminated strictly in accordance with:

• TCPA § 64.1200(c): Requiring prior express written consent for any promotional SMS messages.
• CAN-SPAM Act (15 U.S.C. § 7701): Ensuring transparency in the content of marketing messages, including sender identification and opt-out options.
  Consent records are maintained to ensure compliance with federal laws and to provide verifiable documentation of the data subject's opt-in agreement.

5.2 Service Notifications

We process personal data to issue essential service-related notifications, such as:

• Appointment confirmations and reminders.
• Notices of reschedules, cancellations, or updates to scheduled services.
• Transactional communications directly necessary for the fulfillment of service obligations.
  These communications are classified as transactional and exempt from promotional consent requirements under 47 CFR § 64.1200(a)(3).

5.3 Compliance and Dispute Resolution

Personal data may be retained and utilized to address legal and regulatory obligations, including:

• Responding to inquiries from regulatory authorities.
• Enforcing contractual rights or initiating legal proceedings, as permitted under 815 ILCS 530/45.
• Resolving disputes involving service delivery, data processing, or contractual obligations.

5.4 Analytics and Website Performance

Aggregated and anonymized data is analyzed to:

• Enhance website functionality and user experience.
• Identify and rectify technical issues.
• Optimize service delivery and marketing strategies.
  This processing is conducted in compliance with GDPR Recital 47, ensuring that anonymized data is not attributable to individual users without additional information.

6. Data Retention and Protection

Silver Spring Home Caregivers LLC implements stringent data retention and protection protocols to ensure compliance with applicable laws and safeguard the rights of data subjects.

6.1 Retention Periods

Personal data is retained only for as long as necessary to achieve the stated purposes or comply with legal obligations, including but not limited to:

• 47 CFR § 64.2009(e): Mandating the retention of records related to telecommunications and communications transactions.
• PIPA § 530/30: Requiring the secure retention of personal data and the proper disposal of information upon expiration of its lawful retention period.

Retention periods are determined based on:

1. The nature and purpose of the data processing activity.
2. Applicable statutory or regulatory retention requirements.
3. The necessity of retaining data for dispute resolution or legal compliance.

6.2 Security Measures

To protect personal data from unauthorized access, alteration, disclosure, or destruction, the following measures are implemented:

1. Encryption Standards:
   • Advanced encryption protocols are employed to secure data during both storage and transmission.
   • All sensitive personal data is encrypted using industry-standard algorithms (e.g., AES-256).
2. Access Restrictions:
   • Access to personal data is strictly limited to authorized personnel who have undergone rigorous training in applicable privacy laws, including TCPA, PIPA, and GDPR.
   • Role-based access controls are employed to ensure that only individuals with a legitimate need can access specific data.
3. Auditing and Monitoring:
   • Routine internal and external audits are conducted to ensure adherence to this Privacy Policy and applicable legal frameworks.
   • Continuous monitoring of systems and infrastructure is performed to detect and address potential vulnerabilities or breaches.

7. Rights of Data Subjects

Silver Spring Home Caregivers LLC is committed to upholding the rights of individuals ("Data Subjects") whose personal data is collected, processed, or stored. These rights are guaranteed under applicable laws, including the Illinois Personal Information Protection Act (PIPA) and the General Data Protection Regulation (GDPR), as detailed below:

7.1 Rights Under the Illinois Personal Information Protection Act (PIPA)

In compliance with 815 ILCS 530, individuals are entitled to the following rights:

• Right to Access:
• Individuals may obtain confirmation as to whether their personal data is being processed.
• Upon request, a copy of the personal data undergoing processing will be provided in an accessible format, subject to verification of the requester’s identity.
• Right to Correction:
• Individuals may request that inaccurate or incomplete personal data be rectified.
• Corrections will be made promptly and communicated to any third parties with whom the data was shared, as required by law.
• Right to Deletion:
• Individuals may request the deletion of their personal data, except where retention is required by law or for the establishment, exercise, or defense of legal claims.
• Requests for deletion will be assessed on a case-by-case basis in accordance with PIPA § 530/30 and applicable statutory exceptions.

7.2 Rights Under the General Data Protection Regulation (GDPR)

For individuals located within the European Economic Area (EEA) or where GDPR applies, the following additional rights are guaranteed under Regulation (EU) 2016/679:

• Right to Restriction:
• Individuals may request that the processing of their personal data be restricted under specific circumstances, including:
• Contesting the accuracy of the data.
• Objecting to processing based on legitimate interests.
• When the data is no longer needed for its original purpose but must be retained for legal claims.
• While restrictions are in effect, personal data will only be processed with the individual’s consent or for legal purposes.
• Right to Data Portability:
• Individuals have the right to receive their personal data in a structured, commonly used, and machine-readable format.
• This data may be transferred to another data controller upon request, provided it does not infringe upon the rights of others.

8. SMS Consent and Opt-In Requirements

Silver Spring Home Caregivers LLC ensures full compliance with legal standards governing SMS communications by obtaining explicit opt-in consent from individuals prior to initiating any messaging activities. These requirements are enforced under the Telephone Consumer Protection Act (TCPA) and, where applicable, the General Data Protection Regulation (GDPR).

8.1 Compliance with TCPA and GDPR

1. TCPA Requirements
   • In accordance with TCPA § 64.1200(c)(2), prior express written consent is mandatory for all SMS communications containing promotional content.
   • Consent must be:
     • Explicit: Clearly affirming the individual’s agreement to receive SMS communications.
     • Informed: Providing clear and conspicuous disclosure of the purpose of the messages and any applicable terms, such as message frequency or costs.
     • Documented: Properly recorded and retained to provide evidence of compliance.

2. GDPR Requirements
   • Where GDPR applies, Article 7 requires that consent be:
     • Freely Given: Individuals must have genuine choice without coercion or undue pressure.
     • Specific: Consent must be obtained for a clearly defined purpose, such as marketing, appointment reminders, or service updates.
     • Revocable: Individuals must be able to withdraw consent at any time, with such withdrawal being as easy as providing consent.

3. Compliance Measures
   • Consent records, including timestamps, IP addresses, and the method of opt-in, are securely stored to meet audit and compliance obligations.
   • Mechanisms are in place to ensure that SMS communications are not initiated unless verifiable consent has been obtained.

8.2 Sample Opt-In Language

To ensure compliance and clarity, the following opt-in language is provided on all relevant forms and platforms:

"By providing your phone number and checking this box, you consent to receive SMS communications from Silver Spring Home Caregivers LLC, including promotional offers, service updates, and appointment reminders. Message and data rates may apply. You may revoke your consent at any time by replying STOP."

• Disclosures:
• The purpose of the communication is explicitly stated, ensuring the individual is fully informed before consenting.
• Details about potential message and data rates are included to comply with transparency obligations under TCPA § 64.1200(c).
• Revocation Instructions:
• Individuals can revoke their consent at any time by replying STOP, consistent with the opt-out requirements of TCPA § 64.1200(d).
• Upon receipt of a STOP message, all promotional communications will cease immediately, except for legally required transactional updates.

9. SMS Opt-Out and Withdrawal of Consent

9.1 Opt-Out Mechanisms

1. SMS Reply:
   Users may withdraw their consent to receive SMS communications by replying with the word "STOP" to any SMS message sent by Silver Spring Home Caregivers LLC. This action will automatically unsubscribe the user from further marketing communications.
2. Direct Request:
   Users may also submit a direct request to revoke their consent for SMS communications. Such requests may be made through the following channels:
   • Email: info@silverspringhomecaregiversllc.com
   • Phone: 708-853-3977

Silver Spring Home Caregivers LLC
7808 W College Dr
Palos Heights, IL 60462, Suite LL3

Each request for withdrawal of consent will be processed expeditiously and in accordance with applicable regulatory frameworks.

9.2 Confirmation of Opt-Out

Upon receipt of a valid opt-out request, Silver Spring Home Caregivers LLC will send a confirmation SMS to the user, verifying that their request to withdraw consent has been successfully processed.

• Immediate Discontinuation of Communications:
• Following the confirmation, all further promotional SMS communications will cease. However, SMS communications necessary for the completion of contractual obligations, service confirmations, or other legally required notifications will continue in accordance with TCPA § 64.1200(a)(3).
• Documentation of Opt-Out Requests:
• All opt-out requests and confirmations will be logged and securely stored to maintain a verifiable audit trail for compliance purposes. This ensures that any future communications, if necessary, are fully compliant with applicable legal requirements.

Through these mechanisms, Silver Spring Home Caregivers LLC is committed to maintaining transparency and providing users with clear and effective means to exercise their rights to opt-out of marketing communications while ensuring compliance with relevant privacy and communication laws.

10. Data Sharing and Disclosures

Silver Spring Home Caregivers LLC ensures that all data sharing and disclosure practices are conducted in compliance with applicable legal and regulatory requirements. Personal data is shared only when necessary and under strict safeguards to protect the rights and privacy of individuals.

10.1 Authorized Third Parties

Personal data may be shared with authorized third-party service providers for specific operational purposes, including but not limited to SMS communication management and technical support. These providers include:

• RingCentral: SMS service provider responsible for managing and delivering SMS communications.
• Other Authorized Service Providers: Engaged to facilitate business operations under legally binding agreements that define and limit the scope of data processing activities.

All third-party engagements are governed by:

• GDPR Article 28: Requiring data processors to act only on documented instructions from the Data Controller, implement appropriate security measures, and ensure compliance with data protection obligations.
• PIPA § 530/30: Mandating reasonable security measures to prevent unauthorized access, use, or disclosure of personal data.

The data shared is limited to what is necessary for the performance of specific services and is subject to strict contractual obligations to ensure lawful and secure processing.

10.2 Legal and Regulatory Compliance

Silver Spring Home Caregivers LLC may disclose personal data when required to comply with legal obligations or regulatory inquiries. This includes:

• Subpoenas and Court Orders: Disclosures required by lawful subpoenas, court orders, or other judicial processes.
• Regulatory Inquiries: Providing data to governmental or regulatory authorities in compliance with relevant statutes and regulations, including 47 CFR § 64.2011.

Any such disclosures are carefully evaluated to ensure compliance with the law while safeguarding the privacy and rights of individuals wherever possible.

11. Cross-Border Data Transfers

Where personal data is transferred to recipients located outside the United States, Silver Spring Home Caregivers LLC ensures that such transfers are conducted in accordance with international data protection laws and approved mechanisms.

• Legally Approved Mechanisms:
• Standard Contractual Clauses (SCCs): Personal data transferred to third countries is protected through legally binding contractual agreements, as permitted under GDPR Article 46(2).
• Adequacy Decisions: Transfers may be made to countries or entities deemed to provide an adequate level of data protection under GDPR Article 45.
• Additional Safeguards:
• Technical measures, such as encryption and pseudonymization, are implemented to ensure the security and integrity of personal data during transfers.
• Contractual agreements explicitly require the recipient to comply with equivalent data protection standards and cooperate with supervisory authorities as needed.

12. Updates to this Privacy Policy

Silver Spring Home Caregivers LLC reserves the right to amend this Privacy Policy as necessary to reflect changes in our operational practices, regulatory requirements, or applicable laws.

Amendment Process

• Frequency of Updates: Amendments will be made periodically to ensure compliance with evolving legal standards, such as updates to the Telephone Consumer Protection Act (TCPA), Illinois Personal Information Protection Act (PIPA), or General Data Protection Regulation (GDPR).
• Notice of Changes: Updated versions of this Privacy Policy will be published promptly on our official website: https://www.silverspringhomecaregiversllc.com/

Effective Date

• All amendments will take effect immediately upon publication unless otherwise specified.
• Continued use of our services after the updated Privacy Policy is posted will constitute acknowledgment and acceptance of the changes.

User Notification

Where significant changes to the Privacy Policy impact the rights or obligations of individuals, reasonable efforts will be made to notify users directly via email or SMS, as applicable.

This approach ensures that Silver Spring Home Caregivers LLC remains transparent, accountable, and aligned with best practices in privacy governance.

13. Children’s Privacy

Silver Spring Home Caregivers LLC is committed to safeguarding the privacy and security of personal data, especially when it pertains to minors. We do not knowingly collect or process personal data from individuals under the age of 13. Our services and communications are not directed at children, and we adhere strictly to the Children's Online Privacy Protection Act (COPPA) and other relevant laws to protect children's privacy.

• Parental Consent:
  If we discover that personal data of a child under the age of 13 has been collected without verifiable parental consent, we will immediately take steps to delete such data from our systems.
• Notification:
  Parents or guardians wishing to review or request the deletion of a child’s personal data may contact us directly at:
• Phone: 708-853-3977
• Email: info@silverspringhomecaregiversllc.com

Silver Spring Home Caregivers LLC
7808 W College Dr
Palos Heights, IL 60462, Suite LL3

This policy ensures that all data processing activities conducted by Silver Spring Home Caregivers LLC are in full compliance with legal protections afforded to minors, safeguarding their privacy rights under relevant laws.

14. Complaint Resolution Process

Silver Spring Home Caregivers LLC is dedicated to addressing any complaints or concerns related to the collection, use, or disclosure of personal data promptly and effectively. We aim to ensure that our data processing practices adhere to the highest standards of compliance and accountability.

• Filing Complaints:
  Individuals who wish to file complaints regarding the collection or processing of personal data may do so by contacting us directly using the following contact information:
• Phone: 708-853-3977
• Email: info@silverspringhomecaregiversllc.com
  Complaints should include a comprehensive description of the issue, as well as any supporting documentation or evidence relevant to the complaint.
• Resolution Timeframe:
  Complaints will be reviewed, investigated, and resolved within 30 days from the receipt of the complaint. This process will be carried out in accordance with applicable legal standards, including GDPR Article 77 or PIPA § 530/30.
• Escalation to Authorities:
  Should a satisfactory resolution not be reached within the specified timeframe, individuals may escalate the matter to the appropriate supervisory authority, such as the Illinois Attorney General for matters relating to PIPA or a relevant Data Protection Authority in cases governed by GDPR.

This complaint resolution process ensures full transparency and accountability in addressing user concerns, in strict adherence to the privacy and data protection standards set forth by applicable laws.

15. Third-Party Website Links

The website of Silver Spring Home Caregivers LLC( https://www.silverspringhomecaregiversllc.com ) may contain links to third-party websites or services, which are not under the control or ownership of Silver Spring Home Caregivers LLC. These third-party websites have their own privacy policies, which are independent of ours.

• Disclaimer of Responsibility:
  Silver Spring Home Caregivers LLC assumes no responsibility for the content, privacy practices, or data protection policies of external websites or services linked to through our website. We strongly encourage users to review the privacy policies of these external sites before disclosing any personal information.
• Limited Sharing:
  Personal data shared through our website will not be disclosed to third-party websites unless explicitly stated in this Privacy Policy or as necessary for the provision of services as outlined herein.
• Secure Redirection:
  All external links provided through our website are monitored to ensure they do not redirect users to malicious or unauthorized websites, safeguarding the security of personal data during navigation.

CONTACT INFORMATION

For any inquiries, concerns, or requests related to this Privacy Policy, including requests to access, correct, or delete your personal data, or to exercise any other data subject rights, please contact us through the following means:

Silver Spring Home Caregivers LLC
7808 W College Dr
Palos Heights, IL 60462, Suite LL3

Phone: 708-853-3977
Email: info@silverspringhomecaregiversllc.com

We are committed to responding to all inquiries promptly and in full compliance with applicable legal requirements.

SMS Message Opt-Out Language

"Reply STOP to unsubscribe from SMS communications. For further assistance, reply HELP or contact us at info@silverspringhomecaregiversllc.com. Standard messaging and data rates may apply."

 "SMS opt-in and Phone numbers for the purpose of SMS will not be shared with third parties and affiliates for marketing purposes. "